Cancellation and Refund Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Netural Glam Look, we strive to ensure customer satisfaction with our products. This policy outlines the terms and conditions for order cancellations, returns, and refunds.
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1. Order Cancellation Policy
Before Shipment:
Voluntary Cancellations: You may cancel your order within [Insert Time Period, e.g., 24 hours] of placing it by contacting us at [Insert Contact Information].
Full Refund: Orders canceled before shipment will be eligible for a full refund, including shipping charges.
After Shipment:
Once an order has been shipped, it cannot be canceled. However, you may initiate a return as per our return policy below.
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2. Return Policy
Eligibility for Returns:
We accept returns under the following conditions:
The product must be unused, unopened, and in its original packaging.
Return requests must be made within [Insert Return Period, e.g., 7-14 days] of receiving the product.
Certain items, such as opened skincare products, personal care items, or customized products, may not be eligible for returns due to hygiene and safety reasons.
Return Process:
1. Request a Return: Contact our support team at [Insert Contact Information] with your order details and reason for the return.
2. Approval: If your return request is approved, we will provide you with a return authorization and shipping instructions.
3. Return Shipment: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to avoid lost packages.
4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
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3. Refund Policy
Refund Eligibility:
Refunds will be processed only for eligible returns or order cancellations as mentioned above.
Shipping fees (if applicable) may not be refunded unless the product was damaged or defective upon arrival.
Refund Process:
Once your return is approved and processed, the refund will be initiated within [Insert Refund Processing Time, e.g., 7-10 business days].
Refunds will be made using the original payment method. If the original method is not available, we may offer store credit or an alternate refund method.
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4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photographic evidence.
We will offer a replacement or full refund, including shipping costs, in such cases.
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5. Non-Refundable Items
The following items are not eligible for returns or refunds:
Opened or used products, unless they arrived damaged or defective.
Sale items, gift cards, or promotional items.
Personal care products where hygiene is a concern.
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6. Contact Us
For any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us:
Email:naturalmukhda@gmail.com
Phone:9220696355
Address: AV 11, Sector 16, Noida
