Welcome to Netural Glam Look ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [Insert Website URL].
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Details: Name, email address, phone number, and mailing address.
Payment Information: If you make a purchase, we collect payment details via secure third-party payment processors.
Browsing Information: IP address, browser type, pages visited, and other online activity data collected through cookies and analytics tools.
Customer Support Data: Any information you provide when contacting our support team.
2. How We Use Your Information
We use the collected data to:
Process and fulfill orders.
Improve our website and product offerings.
Provide customer support.
Send marketing and promotional content (you can opt out anytime).
Comply with legal obligations and prevent fraud.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:
Service Providers: Payment processors, shipping companies, and marketing tools to facilitate services.
Legal Authorities: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.
5. Data Security
We implement security measures to protect your information, but no online data transmission is 100% secure. Use our website at your own risk.
6. Your Rights
You have the right to:
Access, modify, or delete your personal data.
Opt out of marketing communications.
Request data portability (where applicable).
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Email: naturalmukhda@gmail.com
Phone: 9220696355
Address: AV 11, Sector 16, Noida
Terms and Conditions
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Netural Glam Look ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website [Insert Website URL], products, and services. By accessing or using our website, you agree to be bound by these Terms.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have legal parental consent. If you do not agree to these Terms, please do not use our website.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You shall not engage in any activity that disrupts or interferes with the website’s functionality.
Unauthorized use of this website may result in legal action.
3. Product Information & Pricing
We make every effort to provide accurate product descriptions, but we do not guarantee that all information is error-free.
Prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
4. Orders & Payments
All purchases made on our website are subject to availability and acceptance.
We accept payments via [Insert Payment Methods].
We reserve the right to refuse or cancel any order due to errors, fraudulent activity, or payment issues.
5. Shipping & Delivery
Estimated delivery times are provided at checkout and may vary based on location.
We are not responsible for delays caused by courier services or unforeseen circumstances.
Any customs duties or taxes applicable to international orders must be paid by the customer.
6. Returns & Refunds
We accept returns within [Insert Return Period] days of delivery, provided the product is unused and in its original packaging.
Refunds will be processed after verifying the returned product.
Some items (such as opened skincare products) may not be eligible for returns due to hygiene reasons.
7. Intellectual Property Rights
All content on this website, including logos, images, product descriptions, and text, is the property of Netural Glam Look and is protected by copyright and trademark laws.
You may not copy, modify, distribute, or reproduce any content without our written permission.
8. Limitation of Liability
We are not responsible for any direct, indirect, or incidental damages arising from the use of our website or products.
Our products should be used as directed. We are not liable for any adverse reactions or misuse of our products.
9. User Accounts & Security
If you create an account on our website, you are responsible for maintaining its confidentiality.
Any unauthorized use of your account should be reported to us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
11. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Location].
12. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be posted on this page with a revised "Last Updated" date.
13. Contact Us
For any questions regarding these Terms, contact us at:
Email: naturalmukhda@gmail.com
Phone: 9220696355
Address: AV 11, Sector 16, Noida
Cancellation and Refund Policy
Your Amount Refunded within 48-72Hrs
At Netural Glam Look, we strive to ensure customer satisfaction with our products. This policy outlines the terms and conditions for order cancellations, returns, and refunds.
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1. Order Cancellation Policy
Before Shipment:
Voluntary Cancellations: You may cancel your order within [Insert Time Period, e.g., 24 hours] of placing it by contacting us at [Insert Contact Information].
Full Refund: Orders canceled before shipment will be eligible for a full refund, including shipping charges.
After Shipment:
Once an order has been shipped, it cannot be canceled. However, you may initiate a return as per our return policy below.
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2. Return Policy
Eligibility for Returns:
We accept returns under the following conditions:
The product must be unused, unopened, and in its original packaging.
Return requests must be made within [Insert Return Period, e.g., 7-14 days] of receiving the product.
Certain items, such as opened skincare products, personal care items, or customized products, may not be eligible for returns due to hygiene and safety reasons.
Return Process:
1. Request a Return: Contact our support team at [Insert Contact Information] with your order details and reason for the return.
2. Approval: If your return request is approved, we will provide you with a return authorization and shipping instructions.
3. Return Shipment: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to avoid lost packages.
4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
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3. Refund Policy
Refund Eligibility:
Refunds will be processed only for eligible returns or order cancellations as mentioned above.
Shipping fees (if applicable) may not be refunded unless the product was damaged or defective upon arrival.
Refund Process:
Once your return is approved and processed, the refund will be initiated within [Insert Refund Processing Time, e.g., 7-10 business days].
Refunds will be made using the original payment method. If the original method is not available, we may offer store credit or an alternate refund method.
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4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photographic evidence.
We will offer a replacement or full refund, including shipping costs, in such cases.
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5. Non-Refundable Items
The following items are not eligible for returns or refunds:
Opened or used products, unless they arrived damaged or defective.
Sale items, gift cards, or promotional items.
Personal care products where hygiene is a concern.
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6. Contact Us
For any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us:
Email:naturalmukhda@gmail.com
Phone:9220696355
Address: AV 11, Sector 16, Noida
Shipping and Delivery Policy
After Order Placed Withing 7 Days Delivered Order on Your Address
At Netural Glam Look, we aim to deliver high-quality beauty products to our customers in a timely and efficient manner. This policy outlines our shipping and delivery procedures, including estimated delivery times, charges, and handling of shipping-related concerns.
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1. Shipping Locations
We currently ship to:
✅ [List of countries or regions where shipping is available]
❌ [List of countries or regions where shipping is NOT available] (if applicable)
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2. Shipping Timeframes
Order Processing Time:
All orders are processed within [Insert Time, e.g., 1-3 business days] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time:
Standard Shipping: [Insert Estimated Time, e.g., 5-7 business days]
Express Shipping: [Insert Estimated Time, e.g., 2-3 business days]
International Shipping: [Insert Estimated Time, e.g., 10-15 business days]
Note: Delivery times may vary depending on your location, local customs processing, and unforeseen circumstances (e.g., weather conditions, courier delays).
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3. Shipping Charges
Standard Shipping: ₹[Insert Cost] (Free for orders above ₹[Insert Amount])
Express Shipping: ₹[Insert Cost]
International Shipping: ₹[Insert Cost] (Varies based on location)
Exact shipping costs will be calculated at checkout.
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4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through our website or the courier partner’s website.
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5. Delayed or Lost Shipments
If your order has not arrived within the estimated timeframe, please contact us at [Insert Contact Email].
If an order is lost in transit, we will investigate with the courier and either reship the order or provide a refund.
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6. Incorrect Address Policy
Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect address, we can reship it, but the customer must pay additional shipping charges.
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7. Damaged or Missing Items
If your package arrives damaged, tampered with, or with missing items, please contact us within [Insert Timeframe, e.g., 48 hours] with photos of the package and products.
We will arrange for a replacement or refund, depending on the situation.
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8. International Shipping & Customs
International orders may be subject to custom duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility.
Delays caused by customs are beyond our control. Please check with your local customs office for more details.
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9. Contact Us
For any questions regarding shipping and delivery, please contact us at:
Email: naturalmukhda@gmail.com
Phone:9220696355
Address:AV 11, Sector 16, Noida
