Shipping and Delivery Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Netural Glam Look, we aim to deliver high-quality beauty products to our customers in a timely and efficient manner. This policy outlines our shipping and delivery procedures, including estimated delivery times, charges, and handling of shipping-related concerns.
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1. Shipping Locations
We currently ship to:
✅ [List of countries or regions where shipping is available]
❌ [List of countries or regions where shipping is NOT available] (if applicable)
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2. Shipping Timeframes
Order Processing Time:
All orders are processed within [Insert Time, e.g., 1-3 business days] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time:
Standard Shipping: [Insert Estimated Time, e.g., 5-7 business days]
Express Shipping: [Insert Estimated Time, e.g., 2-3 business days]
International Shipping: [Insert Estimated Time, e.g., 10-15 business days]
Note: Delivery times may vary depending on your location, local customs processing, and unforeseen circumstances (e.g., weather conditions, courier delays).
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3. Shipping Charges
Standard Shipping: ₹[Insert Cost] (Free for orders above ₹[Insert Amount])
Express Shipping: ₹[Insert Cost]
International Shipping: ₹[Insert Cost] (Varies based on location)
Exact shipping costs will be calculated at checkout.
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4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through our website or the courier partner’s website.
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5. Delayed or Lost Shipments
If your order has not arrived within the estimated timeframe, please contact us at [Insert Contact Email].
If an order is lost in transit, we will investigate with the courier and either reship the order or provide a refund.
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6. Incorrect Address Policy
Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect address, we can reship it, but the customer must pay additional shipping charges.
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7. Damaged or Missing Items
If your package arrives damaged, tampered with, or with missing items, please contact us within [Insert Timeframe, e.g., 48 hours] with photos of the package and products.
We will arrange for a replacement or refund, depending on the situation.
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8. International Shipping & Customs
International orders may be subject to custom duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility.
Delays caused by customs are beyond our control. Please check with your local customs office for more details.
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9. Contact Us
For any questions regarding shipping and delivery, please contact us at:
Email: naturalmukhda@gmail.com
Phone:9220696355
Address:AV 11, Sector 16, Noida
